Shipping policy

Shipping Policy

At KOREAN FOOD HOUSE (TIANHONG ZHENG MBR), we are committed to ensuring your orders reach you in a timely and efficient manner. Please review the following details regarding our shipping practices.

Order Processing & Dispatch

Processing Time: Orders are typically processed within 1–3 business days prior to shipment.

Order Confirmation: Once your order has been dispatched, you will receive a notification via email with tracking information.

Order Modifications: We aim to process orders quickly; therefore, please ensure your shipping address is accurate at the time of purchase. Once an order has entered the shipping phase, modifications cannot be made.

Shipping Rates & Delivery Estimates

Standard Shipping: We offer reliable shipping services with estimated delivery times of 5–10 business days for domestic orders.

Shipping Costs: Shipping fees are calculated at checkout based on your delivery location and the weight of your order.

Delays: While we strive to meet all delivery estimates, please note that these are projections and not guaranteed. We are not responsible for delays caused by third-party carriers, customs clearance processes, or events beyond our reasonable control.

Order Tracking

Once your package is with the carrier, you can use the provided tracking number to monitor your shipment's progress. Please allow up to 24–48 hours for tracking information to update on the carrier's website.

Shipping Restrictions

We currently ship to addresses within the United States.

We do not currently support shipping to P.O. boxes or APO/FPO addresses unless otherwise specified during checkout.

Risk of Loss

All items purchased from our store are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Contact Information If you have questions regarding your shipment or need further assistance, please contact our support team:

KOREAN FOOD HOUSE (TIANHONG ZHENG MBR) 3604 OLINVILLE AVE, APT 3A BRONX, NY 10467 Email: lifecellskincream@outlook.com